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Fidelity Investments

Engaged Employer

Fidelity Investments reviews

4.1

79% would recommend to a friend

(18,412 total reviews)
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Abby Johnson

84% approve of CEO

78% positive business outlook

Fidelity Investments has an employee rating of 4.1 out of 5 stars, based on 18,412 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fidelity Investments employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

18K reviews
1.0
Oct 15, 2024

Changed for the worse

Recommend
CEO approval
Business Outlook

Pros

Your colleagues are genuinely good people, and there’s a tuition reimbursement program that can help with schooling

Cons

Realistically it’s a 2 star, but rated 1 to counterbalance the thousands of reviews from back when this genuinely was a 5 star company. In the past few years I’ve watched Fidelity investments go from a genuinely great place to work-that I’ve recommended countless others to apply- to one of the most intentionally toxic work environments I’ve ever been in. This seems intentional to thin out employees, as despite what job postings will tell you, we are very overstaffed (good luck finding parking now that everyone’s forced back to the office). Life-altering changed are consistently thrust upon you by “upper management” who have no idea what it takes to do your job effectively, and the company is so large that you, your manager, and your managers manager will never even see said upper management. The company-issued computers are garbage, and some of the systems you’ll use for this job haven’t been updated since 1988 - yes, you read that correctly. Is it a surprise when none of our Fidelity applications work? It is to upper management! Because now you’ll be punished for going into outage too many times when our systems break- ergo, all the time. That just one recent example, but little rule changes like that happen all the time- and since communication is nonexistent in the firm, often times you won’t know you’re doing something wrong until you’re being punished for it. Does dealing with all of that WHILE you’re on the phone with customers, denying them access to their own money, despite their pleas that they’ll lose their job/house/car otherwise sound fun? What about when a customer’s child dies, and they request money out of their 401k to pay for the funeral service, but UH OH! Their paperwork was incorrect! Better keep Little Timmy on ice for 3-5 more business days while our back office reviews the paperwork again. Can you tell someone that in your customer service voice? Can you handle being yelled at because the office is too loud/the horrible headsets aren’t working? RTO is mandatory, better suck it up! What about being called every slur under the sun because some insecure customer is too stupid to reset their own password? Do you think you’ll feel fulfilled after that work day? If so, apply away. People are up in arms currently about returning to the office and food/events being taken away not because those were essential job functions, but because those small, kind gestures- from employer to employee, made this job worth it. And it’s just not worth it anymore.

2.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Fidelity'svattractive benefits, and relative stable positions are great for attracting and retaining mediocre employees who want a safe job in the asset management industry. I've never heard of anyone being fired for incompetence (though I know a few who definitely should have been). Fidelity may be for you if you want an easy, low-skill job to pay the bills and have a comfortable retirement. Ask yourself if you can stomach the high school-esque politics, sucking up to career managers who only became managers because they aren't good at anything else, and being wealthy when you're 59.5; if the answer is yes to all of those, Fidelity might be the right choice.

Cons

I've repeatedly seen that the people who get promoted and recognized at Fidelity are the loudest suck-ups and Kool-aid drinkers, some of whom are plain incompetent at financial planning. These people get promoted over the humblest, hardest-working people. I've also seen them push a nepo-baby from Financial Representative to Financial Consultant in under 2 years when they tell other people it takes 5-7 years because his relative has been at Fidelity in the local area for decades. The sad part is that the nepo-baby is not even underqualified. Being a Fidelity FC is so ridiculously easy that someone with 1 year of experience and their licenses could do it successfully. Competence may be a net negative at Fidelity because you may end up intimidating your manager, who will step on your career out of jealousy and ego. Though most of my coworkers have been great people, the toxic minority has turned my branch into what other employees have described as "high school". The problem is the incredibly weak branch manager was also a shallow, mediocre person who peaked in high school and had a weird, obvious crush on one of the toxic females creating this environment. Funny enough, that useless manager got promoted to VP when the branch could run without a hitch if he dropped on the face of the Earth tomorrow. I think he proved that he is a reactive manlet with poor judgment, underdeveloped leadership skills, and an inability to see the big picture. Upper management saw this and said he needed a promotion. I wonder how much more of a revolving door of attrition he needs to create before they promote him to market leader. If you couldn't tell so far, management, as a rule, is incredibly weak and incompetent at Fidelity. Again, even more so than other corporations, Fidelity props up good corporate drones and Kool-Aid drinkers, which is what they will look for, especially in their managers. If you even have one non-conformist bone in your body, you are immediately at a disadvantage to the drones with no real skills or personality other than drinking the Kool-Aid well. If you have ambitions to make a lot of money, be a REAL financial planner and not a glorified managed account salesperson, and have a shred of independence in your career, stay far away. The best financial planners are NOT working long, captive careers at Fidelity. They cannot be, because Fidelity advisors do a fraction of the financial planning that fee-only RIAs are doing.

2.0
May 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great training for those without any financial background, 16 weeks parental leave & tuition reimbursement.

Cons

Almost every position is under market by 20-30%. Pitiful raises since the cost of living has exploded. Leadership at the Covington regional center is nepotistic; middle management will lie & manipulate you to keep you where they want, all while they preach career progression as a hallmark of the firm. They'll wait until you get an offer somewhere else and suddenly offer more Chairman Shares(while, again, you were being underpaid the entire time relative to your peers at Schwab or Vanguard). They've even terminated good employees in recent months who've inquired about receiving a better schedule.

Viewing 91 - 93 of 18,412 Reviews

Glassdoor has 21,258 Fidelity Investments reviews submitted anonymously by Fidelity Investments employees. Read employee reviews and ratings on Glassdoor to decide if Fidelity Investments is right for you.