Fidelity Investments reviews

-extreme micromanagement -does not care for ability or knowledge, only that you meet your call metrics. There is a person on my team that has to call for help over 10 times a day, but no worries because they take 50 calls. -job goes from remedial customer service work to having to explain complex investing and tax strategies.. no consistency in service. -management is all about the flavor of the day: for a couple of months it was having great conversations with clients, then it was all about having a good workplace to be in.. now it's about taking as many calls as humanely possible with no rest. -management likes to hype up the small things.. like wireless headsets, or taking a break when you want to... but they will pass a long all bad news to the lower level managers and will not face the front line reps at all. They refuse to hear any criticism on policy updates. Some are so far removed from helping any client that it's comical what they expect. - lately they have been devaluing the high net worth service reps. They used to allow for casework and follow up on issues, but they've tossed that in favor of handling as many clients as possible. So now the client with 2 mill as equal standing as client with 2k. -management treats all reps the same, no matter fresh out the dorm room or seasoned worker. Can be frustrating.. -this is not a role to stay in for long. Go the sales route. Stay away from customer service. -refuse to be competitive in pay - bonuses are a joke.. almost insulting - if all else fails, other firms in town have better pay.

Fidelity chips away at your soul. By far the worst culture in any place I've worked, and sadly its improved from it was when I started. Know multiple people that currently work and have worked there that don't like there job, but sometimes stay because handcuffed by the money they make, me being part of that group for awhile. -Expected to work lots of OT in sales jobs. -Lower Pay than comparable jobs. -Very tedious and repetitive for most phone sales positions. -Manager half the time doesn't even know your role so that can't help or teach you other than to tell you to work harder, more OT, or give suggestions that have no tangible merit behind them. Part of that is because of the change that happens so often and never gives groups stability within the company. -Worked there for six years and only ever knew the people directly around me. Its ironic as you talk to people all day yet you don't get to know anyone at the job unless your in a higher up positions where you have more leeway to be off the phone for a few minutes. -Entry job is into service group is awful, super strict on when you can go to lunch, break. Basically no flexibility. -Each move up the ladder did get slightly better but its not a good thing when you have to get 4 or 5 promotions before you say to yourself this job is alright.