FedEx reviews

Pointless and childish KPI's such as 15 phone calls a day which means you get absolutely nothing else done that you need to get done such as pricing. CRM systems are dated and slow. Takes about 2 hours to try and get a price quote and even longer as most have to go through a special team. Customers get treated terribly, delivery service is poor and the Customer Service team are impossible to get hold of and when customers do get them they get no information and they come back to the account managers ranting and raving. Standard promotion of a 'great culture' through wellness emails and mental health emails when in reality peoples mental health is generally affected by the ludricrous daily targets. Experienced staff are treated like interns.

During integration, managers who originally are not from FedEx can’t uphold purple culture and bring their own management style into FedEx. More aggressive, bossy mangers who only wants yes man . Their ego,pride are high and the most important. Employees no longer can give any feedback, opinion, solutions. There is bias on treatment, TNT ex-mangers try to protect their own people by giving projects, opportunities, share information to their own people, let purple subordinates to clean up mess. It creates a lot of toxic politic environment when now loud voice people can easily suppress others; created a grouping; blaming game and passing the ball around. More long service outstanding employees whose used to solve a lot of problems and proposed good ideas are leaving,this causes demoralise and it creates domino effect.