Express,Ground,Freight and so-on dividend-up a profit to the Parent. The Services Division bills-out work with the firm.
Pros
FedEx is ...very big... on nudging employees to increase their knowledge-base. This action is required because the firm has sophisticated financial modeling tools that rely on its incredibly huge data-base, which covers its customer's shipping habits, and the corresponding costs. One example: An Services Department employee needs to become pretty well schooled with SQL and other database management tools. FedEx offers a number of "live" training classes in addition to on-line-based coursework, which greatly helps the employee develop or fine-tune code-writing skills.
Cons
Required training session, either live or taught on-line, are often a big time-sink. This, particularly when the school session occurs during a workday. Project deadlines always loom, so the required training classwork... in a live classroom setting... can materially eat-away at a productive day. The on-line based training programs, particularly with database management, can be very arduous... the text-based product MUST BE VERY CLOSELY READ in order to move-up to the next module. A live training class would offer hands-on help quickly vs. a website-session that might require the student hours to catch-on to the same topic. However, the live classes are traditionally only during the workday. I suggest offering evening and weekend "live" training sessions... particularly when it involves learning how to effectively use powerful but high degree of difficulty tools... like SQL.