Pros
You get health insurance if you're working full time, and tuition reimbursement up to 2 classes per year. The scheduling is pretty flexible especially if you're a student, and it is easy to take days off. Once you get a hang of the job it is pretty enjoyable, as you are doing something different all of the time. Lots of opportunities for promotions, and transferring to other stores. Overtime is almost always an option by working at other stores
Cons
Upper management is pretty awful. They come visit the stores a few times a year and are incredibly condescending. Each store is pushed to meet certain sales goals that are largely out of our control, however employees do not make any commission, so there is no reward for pushing sales on customers. Angry customers yelling about their shipments, which fedex OFFICE has nothing to do with. This happens multiple times per day. Angry customers that don't know how to use their own phones/laptops and take it out on you, or expect you to fix any technology problem they have, even if it's out of your control. Pretty much verbal abuse by customers every day. I've worked a lot of different customer service jobs (restaurants, grocery stores) and this one has the most negative confrontations. It is very draining. Pay is better than a lot of other entry level jobs, but it is not enough for the work and expertise expected of you.