Many locations are understaffed which results in angry customers, slower order turn around times, and angry management because of it.
The employees are treated poorly and there is constant fear of being written up or fired. If management is unhappy with you one week, they will write you up for anything. For example, not selling enough product of the month which can be expensive items and involves following customers around in the store or persistently asking them if they'd like to buy it. The work place has become much like a used car dealership and by doing so is losing trust in customers.
There is fear of making any mistakes on one of the many tedious steps of processing an order. Doing the actual order for the customer is easy and it's fulfilling to be able to help the customer. The difficult part is all the steps and changing aspects that they want employees to do before and after the order is done. Even down to the way the stickers are placed on boxes and bags- if they are the slightest bit tilted then you're in trouble.
The work place is often busy and hectic which is made more stressful by customers upset about having to wait to be helped and management angry about any number of things. My fire to work for the company was snuffed by the way it treats it's store workers and how it sees customers as dollar symbols.
