Everything else. HORRIBLE WORK ENVIRONMENT AND EVEN WORSE UPPER MANAGEMENT. This place sells you a dream during application, interview, orientation, and training process. They lie about pretty much everything. Show you “out of date” slideshows during orientation with misleading information pertaining to just about everything from your shift hours, to your pay rate, to their outrageously strict attendance policy. They expect their employees to be robots. During training, they tell you that they understand you are a human being and obviously you are going to make mistakes on the table. However, any mistake you make gets reported into your profile. They tell you the pay rate is $22-$25 an hour plus a $600 a month bonus based off how many games you deal, when it’s actually $7.25hr and then $10 in tips. If you make one mistake, if you’re late one day, call out sick one day, or have to leave early for any reason at all, talk on the table even once, look away from your screen for more than 3 seconds, don’t sit straight up with your hands folded, or any other thing they consider “ improper table etiquette” they take away your bonus. However, during orientation, they say you get this bonus by dealing a high amount of games a month. They leave out the part about how easy it is “to not qualify” They also say you get 40 hours PTO plus 40 hours sick time, plus 2 EVO days (random days you can take off during the year) and they have a 16 point occurrence policy for lateness or callouts. It’s not, it’s 8 points. If you call out and use sick time, they still give you an occurrence point, 2 points if you call out at least two hours prior to the shift, 4 points if it’s less than two hours. Your shift actually starts five minutes before your scheduled shift time, and if you’re late even one minute it’s a full point. Any call out on a Saturday or Sunday is 4 points. The Evo days you’re supposed to get, they tell you you can use them for anything you want during orientation. Then when you start working, it says in the employee handbook it has to be for the use of a charity event, you have to provide proof of the charity event, by giving a picture of yourself at the event to go on the company website. The Scheduler and the Managers can be found outside on the deck every day smoking weed with employees. If you’re cool with the Scheduler, you can just go in his office and ask to change your tables, or ask for the last break so you can leave early. If you’re not cool with the Scheduler, he takes away your break to give it to the person he is cool with. Normally the people that let him smoke with them. When you turn doctors notes in to HR, you have 48 hours from the time of callout to turn them in but HR takes months to accept them and take your occurrences off of your profile. In the meantime, you can get in trouble for your occurrences going over 8 if HR hasn’t taken them off in time. One manager plays favorites, another gets high on something heavy and is nodded out all the time. The team managers are getting reprimanded for sticking up for their team members. Since I’ve been there, I’ve seen 2 team managers and 2 floor supervisors resign because of how shady this place is. They don’t even follow their own procedures and protocols. They make stuff up as they go to benefit them. This place is an absolute nightmare. They are constantly hiring new employees because they are constantly having people quit. Majority of the dealers are pretty sure they’re stealing tips from us. There is no tip committee, and absolutely no transparency when it comes to how much we are making in tips. They’ve implemented a new bonus system for the managers, and have made it very clear that they have not told corporate, and have stated the money is coming from in-house… the same time they implemented this new structure our tips all the sudden have gone down significantly. MCR the team that handles your mistakes or any game problems, are so inconsistent, even the players have noticed they will say one thing is a mistake and cancel the whole game on one hand, then the same exact thing could happen on another hand, and they say it’s not a mistake and to continue. Most of the time it has to do with what hand the dealer has. If the dealer has a good hand, they will play it out, if the players have good hands, they will cancel. They have players on payroll, that they give money to, to play with so they can specifically report back on dealer etiquette. They will schedule you specifically on tables that have no players, and then reprimand you for not having a high enough game count. It’s borderline inhumane to expect a person to sit at a table with no players, sitting straight up, staring straight at a computer screen, with bright studio lights shining in your eyes, you can’t look away for more than three seconds at a time, you can’t close your eyes for more than eight seconds, or it’s considered “looking sleepy”, you can’t talk to anyone, you can’t slouch, you have to have your hands folded in front of you, for eight hours, with 3-4 half an hour breaks in between, and if they need you while you’re on break, they can just come get you and tell you to go on a table or shuffle.. you really only get one or two legitimate breaks. If you value your mental health, your self respect, and being treated like a human, DONT WORK HERE!!!!
