During the February layoffs, senior Global Revenue Operations and CX leadership should have been evaluated more critically. There is little visible strategic contribution, minimal guidance to the deal desk, and limited understanding of the business. While frontline teams carry the load, executive travel and optics suggest a disconnect from operational realities.
The same concern applies to the current Chief Commercial Officer leadership. Many of the strategic issues that developed under the prior CEO remain unaddressed. There is no clear direction for the business, and revenue teams lack the alignment and support needed to succeed.
If these leadership gaps are not addressed quickly, the impact on deal desk performance and overall sales attainment will continue to compound.
