Pros
The job itself is very easy and the call volume is not nearly as high as other departments. Pay is average but not underpaid for the location. The company as a whole is surprising is great! They have a lot of work to do but they sure know how to keep moral up. Hope they continue to improve moral in this direction.
Cons
The metric goals set are constantly being adjusted in a way that challages reps. Being that this is a fraud department it can become very difficult to rush customers off of the phone when they are in need. Most calls can be completed in less than 2 minutes but due the system, it does not always work so when they call back it becomes an even longer call due to the amount of complaints we get. Overall if you have been in a general customer service job for a long time this will be a huge transition and you will have to unlearn everything you know about actual customer service.