Great vision, but doesn't support or treat employees well. - Customer Experience Specialist Wellhub Employee Review

2.0
Feb 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Great company culture and group of peers. Most people were good to work with and it was a great environment to come into everyday.

Cons

Management plays favourites with certain employees meaning not everybody gets given equal opportunity. There was also a disparity between departments on how "company-wide" policies were upheld again creating inequality in how employees were treated. HR department also did not respect and seriously listen to employee concerns and employees were left feeling ignored and as though they were not cared for. For working in the European region, all major decision making was made by a team of Brazilian leaders in Brazil who didn't take into account how their choices would impact a very different region and market. It felt like there was no trust for those in Europe to make decisions. They also filled many european roles by bringing employees over from Brazil rather than trying to find local talent and people who understood the region better.

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Wellhub Response
5y
Hi there! We’re saddened to hear that you were not treated fairly at Gympass. We take this concern very seriously and appreciate you taking the time to let us know. The wellbeing and respect of our employees is our number one priority and we want to make sure we take steps to do better when we fall short. If you’re open to sharing more details with us, please feel welcome to reach out to careers@gympass.com.

Explore other reviews about Wellhub

5.0
Dec 12, 2025
Recommend
CEO approval
Business Outlook

Pros

great environment& culture. Prioritize employee wellbeing

Cons

no cons. Don’t have much negative to say

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Wellhub Response
4mo
We are glad that you feel connected with our environment and culture, and we are especially proud that you feel our commitment to employee wellbeing, that is absolutely central to everything we do. Thank you for being a part of our journey!
3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefit to use (get to access the Gold Tier for free).

Cons

Tedious processes that make managing situations difficult.

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