Lukewarm experience - Anonymous employee Wellhub Employee Review

2.0
Mar 25, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Facilities are great, and many initiatives are also pretty cool.

Cons

Overall, Gympass is not being able to handle its own growth, the way this company operates (at least in some departments) is more suitable for a grocery store than for a company that's based in such a lot of countries. One problem is solved creating three different issues, decisions are taken overnight and, of course, nothing is conveyed so that creates a lot of confusion. There is a huge lack of communication amongst departments and even within each department, thus everyone's performances is always at risk. Teamwork is not as present as it should be, many co-workers prefer to talk to your manager when a mistake is being made instead of letting you know what could be improved, this creates an environment of everlasting confusion that jeopardizes one's performance. Humbleness scarces. Management is poor even though they try, senseless decisions are taken almost on a daily basis, I also noticed that the workforce is still pretty young and this is self-explanatory, employees that aren't expertised enough are promoted to coordination roles. Gympass has a great philosophy, but it neglects as a whole to be coherent with each of its own slogans, such a shame because the idea is great, but the execution is shoddy. I'm curious to know what's the future like for this company.

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Wellhub Response
5y
Thank you for your feedback. We responded previously but want to revisit this to share several new initiatives that have been implemented since receiving your review. We take employee comments very seriously and they all help us to grow and improve. Within the last few months, we implemented a new global decision making and responsibility management process (RASCI) in addition to several new communication channels. These initiatives were necessary as we continue to grow and have resulted in increased communication and awareness across the departments. Building a global organization is tough, but we believe these changes have put us on the right track.

Explore other reviews about Wellhub

5.0
Dec 12, 2025
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CEO approval
Business Outlook

Pros

great environment& culture. Prioritize employee wellbeing

Cons

no cons. Don’t have much negative to say

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Wellhub Response
4mo
We are glad that you feel connected with our environment and culture, and we are especially proud that you feel our commitment to employee wellbeing, that is absolutely central to everything we do. Thank you for being a part of our journey!
3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefit to use (get to access the Gold Tier for free).

Cons

Tedious processes that make managing situations difficult.

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