I Got Lucky... Sort Of - Customer Service Associate Walgreens Employee Review

4.0
May 20, 2015
Recommend
CEO approval
Business Outlook

Pros

- The people I work with are awesome, which is not always the case in an up-in-the-air industry like retail. - A quiet neighborhood means less work and less stress - not necessarily a pro about Walgreens itself as much as it's a piece of advice for where you choose to work. - The employee discount applies immediately and is actually pretty good. 15% on everything (except drugs and dairy) and 25% on Walgreens brand products. That's actually REALLY good.

Cons

- It's retail, which means no matter how nice it is, you still have to go through silly faux formalities like greeting every customer like their appearance is the best thing about your day - just be glad we don't have to say "Be Well" anymore. That was a travesty. - Depending on your schedule, you'll get picked multiple times in a row to do things like throw out the garbage and clean the bathrooms. - If you're male, expect to do more work - it's that simple. - There is an extremely heavy emphasis on "facing," or making products look nice on the shelves. It's overrated busywork, since those nice products won't look perfect within an hour of the store opening the next day. While it's important on some level, it's not as important as management makes it seem like. - Those yellow and blue tags for sales have to be put up by someone. Expect to stay late on Saturday nights to get as many done as possible. What a huge waste of paper, money, and the possibility of technology (like put digital screens on the shelves for convenient price changes and sales notifications - something, dang). - Even if you wear dark jeans, like brown or gray, some management members won't like that... it's almost like they think Walgreens is some kind of high-class shopping environment. Here's a hint: if it takes you the entire day to realize I've been wearing jeans, I don't think a customer who is in the store for ten minutes is going to notice, or care.

Explore other reviews about Walgreens

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Was always able to work with my on my schedule and was always a reliable workplace little surprises

Cons

My area had a lot of scary stuff happen and a lot of time I was at the front all alone just left me feeling unsafe at times as a teen.

3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

See reviews by: Helpful|Rating|Date|All