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      Customer Support Manager - Customer Support Manager Upwork Employee Review

      3.0
      Jan 24, 2016
      Customer support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing flexibility when working from home, positive employees

      Cons

      High management turn over, the majority of employees are contract or temp

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      5.0
      Feb 25, 2026
      Analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, very approachable, interesting problems

      Cons

      A lot of short term thinking and near future optimization

      2.0
      Jun 5, 2026
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits were pretty good. Only reason I stayed.

      Cons

      Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

      1
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