Missing the mark - Enterprise Account Manager Upwork Employee Review

3.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Upwork's mission is inspiring, and management within the Enterprise division truly cared about their teams.

Cons

Upwork's vision for how companies utilize the Enterprise platform is at direct odds with how clients want to utilize the platform. Upwork wants to be a strategic partner but companies view the platform as a nice to have in their talent acquisition toolkit. This mismatch of visions is one of the reasons for the layoff in May 2023, and the company overhiring AEs and AMs.

Explore other reviews about Upwork

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Place to work at

Cons

Back to office, 3 days a week office.

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

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