Poor Communication and Management - Customer Experience Specialist Upwork Employee Review

1.0
Apr 1, 2022
Recommend
CEO approval
Business Outlook

Pros

It was cool to actually work for corporate and be involved in the inner workings of the company and pick up some different viewpoints.

Cons

In the two years I worked there, I never saw my manager as we worked remote and did not have the option for camera on meetings. I was told "We encourage our employees' personalities to shine." A few days later my manager said, "I'm going to need you to stop talking so much.” Another time I asked how much time I could take off. I was told "As much as you'd like but too much might mean you don't really have time for this job." I was told to take time I needed when I was sick but then I was reprimanded for “schedule violation”. I wasn’t permitted to collaborate or communicate with my colleagues. I wanted to know what I was doing wrong with my work as I felt I was following instructions and then was told I was wrong, adjusted and was told I was wrong again because they changed their minds. I asked if I could see how the rest of my team performed the same tasks and it was a no. Overall, there was some gaslighting and lack of actual support from my managers.

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Upwork Response
4y
We really appreciate you taking the time to provide your feedback and are very sorry your experience was not a positive one during your time at Upwork. These are not acceptable practices here and we will address the issues. Please know we also always have an open door and would welcome your feedback to our HR team. Thank you again for taking the time to write your feedback. - Upwork HR

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