Going downhill - No longer what it used to be - Program Manager Upwork Employee Review

2.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Used to be an outstanding place to work. Has great benes, comp package, etc. People used to be considered part of the equation and that meant a lot. They have a great vision, mission and value set, but it needs to be followed down the organization. The LT seems to be intentional and well-meaning, but they don't see what's really occurring in the trenches.

Cons

-Managers that care about dollars and not people, nor service -Remote employees are minimized and not given opportunity for growth like others that are onsite, which goes against their core values. -Process development was seen as "cookie cutter" vs. building for scaling the organization -The orgs live in silos, no cross-communication -often moving forward with work that is either being done twice or worse, contradictory -Sales & delivery do not work well together

Explore other reviews about Upwork

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, very approachable, interesting problems

Cons

A lot of short term thinking and near future optimization

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

1
See reviews by: Helpful|Rating|Date|All