Good in 2021, really bad 2023-present day - Customer Success Manager (CSM) Upwork Employee Review

2.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Good teammates, for the most part - Remote flexibility

Cons

- Poor leadership/communication - Constant layoffs - Swim lanes are non-existent

Explore other reviews about Upwork

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, very approachable, interesting problems

Cons

A lot of short term thinking and near future optimization

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were pretty good. Only reason I stayed.

Cons

Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

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