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The UPS Store

Part of UPS

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Loved my store, but frustrating customer interactions - Sales Associate The UPS Store Employee Review

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Each store was franchised, so everyone's experience may be different, but I loved the store I worked at.

Cons

The Amazon return customers can be frustrating, and management had a very "customer is always right" attitude.

Explore other reviews about The UPS Store

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager is amazing, constantly busy so time moves fast and there always something to do.

Cons

When too many people get there, it really does become chaotic but that is pretty rare.

3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

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