Good benefits but a toxic work environment - Wholesale Customer Service Representative Tapestry Employee Review

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good bonus, whole August wfh, 3 days in the office, flexibility

Cons

I do have mixed feelings for this company, the vibe is REALLY weird. People tend to blame each other, they behave like mean girls, they harass verbally their colleagues. I came back from holiday and people were gone in the name of "efficiency". They kept pushing for AI without explaining how to actually use it. There is no automation, everything is so difficult that you end up being stressed and tense for no reason. It felt like you had to fight to do your own job. I stayed more than I should have because overall it is a good company - for example retail is much better than wholesale - and I liked my colleagues, also the bonus was really good for a fashion company. Also in customer service there is zero career advancement, so after a while it's inevitable to leave.

Explore other reviews about Tapestry

5.0
Mar 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay, customers, co-workers and benefits

Cons

No growth, scope of work,

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

discount some managers it was inclusive

Cons

pay some managers expectations were completely unrealistic

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