Pros
You become trauma bonded with your coworkers and create lifelong friendships as you suffer in this job together. Taking a paycheck that is higher than any other entry-level job, but being the only reason you stay. And of course, the government benefits are nice
Cons
You are hated by the public and headquarters. And you get constant changes in how to do your job. They hire whoever they can because they can not keep anyone. They promote based on testing that can easily be copied and shared there for allowing the promotion of the most incompetent people. Working smarter, not harder is not a thing in this job. They do not what you use critical thinking. they want you to follow SOP. Except when the SOP doesn't work, then you get in trouble for not using critical thinking. I have never gotten in trouble in this job I served 4 years. But I watch the dumb stuff that doesn't make sense happen around me, all the time.