Pros
A good place to work; training to learn skills if one is willing to put in the effort. Management is approachable to discuss issues Fast paced work environment; great place to use customer service skills Leave the job at work, not taking worries home after the shift is finished If one is very sincere in their desire to perform their duties everyday on a shift as directed, and perform non-stop what is expected, their efforts will be noticed. Some great people working here, who are invested in performing their jobs. Full time employees have great benefits. The best job I ever had, and I wish I was still there
Cons
Prepare to work holidays. Do not do anything that could get you injured; OWCP is a nightmare and most doctors will not take federally injured workers as patients. It's also impossible to get timely treatment to get one back to work; and then the consequences are not good. Can be a stressful job performing customer service; passengers can be uncooperative, and not happy about having to go through the screening process. Be prepared to let this stress to roll off and not take it personally. The hours and days off are not flexible, except for digging into vacation time if one needs a day off for anything.