TD will just be another bank. Goodbye Commerce Bank - Customer Service Representative TD Employee Review

4.0
Sep 10, 2008
Recommend
CEO approval
Business Outlook

Pros

You can feel proud to work for such a high growth bank. The people are friendly. Everyday is different. Good customer service is the main focus and not meeting quotas (at least not yet). As a CSR information is always available. The WAG is helpful. Compared to other banks TD Commerce Bank will offer more in compensation than Chase, NorthFork/Capital One, Bank of America, and all local midsize banks. I don't know the fate of MR C but it was nice to have him around. I trust Penny Arcade will stick around. And maybe Mr C will go Green. Good bye old Commerce.

Cons

It is difficult to move up in the company. There compensation is better than other banks but gives low raises. Their % raise increase is a mere 4% which is standard for a big company like Commerce. They don't offer Bonus's or salary to small time workers. Overtime is managed so it is difficult for those who want to make more $. The worst part of the job is GREETING. Oh how much i hated to greet. Yes it helps the customer find its way to the line and sit to wait for Customer service than to run up to them.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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