Good for some people, not everyone. - Customer Service Representative TD Employee Review

5.0
Dec 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Very flexible with scheduling, since they are open 7 days a week. Very understanding as to what your career goal is. Paid Time Off, great benefits.

Cons

Too much customer driven, they will fire you or suspend you on the spot if you mess up, regardless of the circumstances of the situation. Customers, are like gods for them, even when they are wrong. they are right. Sales commission is the worst in the history of commission. Open seven days, which means you will be working a lot of weekends. Do not pay enough, ask for too much in return of paying you almost nothing. Pay for TD brand garbage, such as pens, lollipops, crayons, bubbles, coloring books, rather than increasing the employee pay.

Explore other reviews about TD

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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