Pros
Some of the best mentors in the business, ability to work remotely in order to impact a wide client-base and a great line of products, if the upper management would just listen to and invest in what the end-users really want. Pros for the clients.... support, training and change requests are FREE!!
Cons
Cons for the employees... support, training and change requests are FREE!! Which has caused Audatex to lay-off approximately 50% of their staff in the past 3 years. There is no job security for anyone. After working there for almost 9 years (and not getting any merit increaases for the past 6 years), I was laid off and found that I was making about 30% less than the rest of the industry was paying. Cons for clients.... There are more errors in the database than management is willing to admit to. There are changes that could be easily fixed, but some managers/VP's are too focused on "their" ideas for "future sexy" product they want to develop; without maintaining their current line of products.