WORST EXPERIENCE EVER!!! - IT Technical Support Specialist ServiceNow Employee Review

1.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Health insurance. Snacks in the office. Some of most fantastic people who care and try to elevate your career and learning development. Really great in my first few years at ServiceNow.

Cons

DO NOT BELIEVE ANY OTHER REVIEWS!!!! They are just employees writing reviews because HR told team too for internal kudos system. All they care about is making sure ServiceNow is on the "Great place to work" list. HR is a load of ****, they will glasslight you that you are the issue and if you raise any issues, they will brush anything off. If you report it, good luck HR keeping it secret. Secondly, the IT department is a complete joke, Layoffs, expense cuts and two-faced people who are fossils. Management continues to make adjustments and loves to praise how much they saved money on cutting anything and everything in the IT department. Just remember we used to have travel and get together benefits, well that is gone. Minimal and if ever performance review for better compensation. If you are joining this company, please be aware that your time might be great, but it is all a lie, after your 6 months-1 year mark you will see and please make sure to reference this review in your mind.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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