If only I could go back in time and decline the offer maybe I wouldn't be scared and full of hate as I am now - Personal Banking Advisor Santander Employee Review

1.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

If you want to break out to the financial world or want to get an insight into the world of banking then this would be an okish start. It's a good name to have on your cv and employers will call you in for an interview. How long you want to work and suffer is entirely down to you

Cons

No work life balance Unrealistic targets Told to lie to customers to hit KPIS Told to misell or lose your job Incompetent managers Highly authoritarian environment Lack of support and training Just a number rather then a loyal employee No progression unless you sleep with a manager

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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