Total Sh&t Sh&w - Customer Service Representative (CSR) II Safelite AutoGlass Employee Review

Job seekers beware! Very toxic work environment. Inadequate training, rigid policies, unavailable management (support), fake “culture” wanting you to believe everyone works as a “team”. Management is fake and superficial. They write you up/document every little thing you do/say causing paranoia and stress. Constant IT issues that they make you believe is on YOUR end but almost always is their system causing lost hours and then force you to clock out and count the entire day as an absence on your attendance record. They constantly ask for “feedback” but most employees are too afraid to say anything out of fear of retaliation. Teams are constantly being reorganized making it feel more like a game of musical chairs without the music and fun. New “job coach” and Team every couple of months leaving employees without consistency or sense of belonging. Procedures were constantly being changed without prior notice leaving CSR’s scrambling to figure it out on their own. Even the most experienced team members struggled to “meet” expectations.