Pros
Great benefits at reasonable cost. Highly recognized company.
Cons
Interviewer in Chandler told me that I would be on a waiting list for a laptop but it has been over two months. He also told me I would be able to pick up a headset at location, as he stated that "we always have headsets laying around." When I arrived at the location in Chandler, the lady at orientation said they didn't have any. In addition, I was not informed that there would be a mandatory percentage I would need to meet in selling windshield wipers. I knew that I would have to mention the wipers and try to sell them as I was informed of that. But, if I don't sell a certain amount, I get coached. I feel that this interview and information I was given was very deceptive and that does not settle well with me. Training is to be desired and as a CSR you are thrown to the wolves and have to sink or swim on many different levels regarding what to do to take care of customers. Pay is substandard, especially since they do not supply workers at home with equipment.