Overworked, underpaid. - Technician Safelite AutoGlass Employee Review

2.0
Apr 15, 2012
Recommend
CEO approval
Business Outlook

Pros

-on the road all day with nobody looking over your shoulder -get to take home your van -they give you most of the tools you need (but.... you're responsible for them!) -get to enjoy a nice day in the warm months -if you like cars, you get to work on them everyday -you meet lots of people from all backgrounds -never in one spot all day -no two days are the same

Cons

-wages are laughable; independent glass shops pay almost double with half the stress/BS!! -job scheduling is ridiculous and inconsistent -late afternoon add-ons!!! -not uncommon to have hour-long drives between jobs -gotten too "corporate" -they'll fire one person for doing an unsafe install, but look the other way if a senior tech does it -only way to make a good living is to do "x" number of jobs, which sometimes isn't realistic -required to clock a lunch....but never have time to actually take one -corporate stresses it isn't about the numbers..... but..... they constantly judge you by your numbers (which isn't necessarily accurate) -freeze your ass off in the winter months and drive in all weather -end up doing jobs in bad neighborhoods -your bonus depends on surveys with only "9's or 10's"... get anything less, and it screws up your tech score -you're gonna be working Xmas Eve, Easter weekend, and New Year's Eve unless you put in for them early

Explore other reviews about Safelite AutoGlass

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Working hours, easy to learn, great environment.

Cons

The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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