Toxic Micromanagement, Zero Support, Poor Leadership and Outdated System - Customer Service Representative SC Johnson Employee Review

• Toxic management style — constant micromanagement, surveillance, and disciplinary tone • No proper onboarding — thrown into work with no structured training or clear guidance • Manual and outdated systems — inefficient processes with no openness to improvement or automation • Lack of team collaboration — manager and certain colleagues regularly offload undesirable work without explanation • No recognition for performance — even with good metrics, you’re criticised instead of encouraged • Psychological toll — controlling environment causes mental fatigue, burnout, and emotional distress • Micromanaging bathroom breaks and discouraging phone use even during non-customer time • Unclear growth path — limited opportunity to use your skills or pursue development • Cultural discomfort — as a young employee, I felt especially dismissed, monitored, and undervalued