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      SAP is too complicated with the false promises given to the customers as well as employees - Support Engineer SAP Employee Review

      1.0
      Apr 6, 2018
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros aren't really pros after a while ,lots of promises given at the start SAP's marketing is good ,internal as well as external but that's about it

      Cons

      Management doesn't take employees advice on how to improve internal processes which are too complicated Product support can't put up with the volume of incidents raised by the customers There is not enough transparency about the products and support during the sales process which causing disappointment and customers frustration after the implementation cycle Salary lower from other premium players in software industry Management too ignorant to develop employees and to support their progression Training of employees is week and very high level Customers frustrated with complexity and inability of SAP to keep its word given at the point of sale Canteen food is just below the average standard

      avatar
      SAP Response
      8y
      Thank you very much for your feedback. We’re sorry to hear about your current experience at SAP and will share your feedback with the Product Support Management Team. We encourage you to connect with the HR Employee Experience Team where you can seek advice on career development/progression and speak confidentially about the topics that are causing you frustration. Please be assured that your feedback is important to us and we are always open to new ideas and ways of innovating and improving.

      Explore other reviews about SAP

      5.0
      Jun 24, 2026
      Internship
      Recommend
      CEO approval
      Business Outlook

      Pros

      -great enviroment -inspiring people -work balance

      Cons

      -unclear directions and task -lack of support -long project timeline

      4.0
      Jun 24, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at SAP are genuinely nice, and the culture is generally supportive. The work-life balance is good to an extent, but when you're busy, you're BUSY. SAP is highly complex so expect to take a year to ramp up.

      Cons

      Only way to get a high salary is if you're hired externally. They do not reward employees who are loyal to the company. Closed opportunities often have to go through the Compensation Exception Committee, creating uncertainty around earnings. Prepare for constant change, whether that's solutions being removed from your sales bag, account shifts, territory realignments, or changing compensation policies. Quotas can be difficult to attain

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