Rrrunnnnn (don’t walk) away. - Enterprise Services Specialist Ricoh Employee Review

1.0
Oct 1, 2019
Recommend
CEO approval
Business Outlook

Pros

None, nada, zero, zilch, not one. Used to be a great company. Not any more.

Cons

This is a horribly run company from the top down. No comp plans for months, no quotas for months, mystery math for commissions. Any sales position in this company should only be considered if it is your ONLY choice. The sales strategy is anti-growth. Leadership is nervous to take on new business because of risk. It really is unbelievable. Morale is horrible. This is a company that JUST switched to Outlook 365 because they thought notes was a great product. This company also uses Oracle as their sales CRM. What? Yeah, Salesforce works for every sales organization on the planet but does not work at Ricoh. They are a technology company but all the reporting in sales isn’t through Oracle. Reporting comes from excel workbooks. Everything about this company is a joke in a completely chaotic environment.

Explore other reviews about Ricoh

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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