Ricoh Latin America in Weston, Florida - Never understood this place. Run if you can! - Anonymous employee Ricoh Employee Review

1.0
Jun 11, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many during my short tenure. The only I can think of: It's a thriving company in a declining industry, there's a lot of work to do thanks to the many manual processes and due to the lack of resources and disorganization. They keep hiring because they need a thousand people to make sense of the million Excel files and to create a hundred reports. Met nice people there.

Cons

• The problem is top management, unethical and with personal agendas • An employee here can not complaint, should not voice an honest opinion or say the truth; otherwise will be fired • Too many bosses, few non-managers to support all the bosses’ requests. • Seldom hire from within. Instead, they bring “Over-qualified” (on paper only) people from outside. It seems the new policy says: “Let’s forget about the loyal people who have pushed the company to where we are now” • Closed door policy. Very rigid formal political structure and secretive culture. They even divided the office. Now high level executives are separate from regular employees. • Seniority is taken into account only when assigning cubicles to employees. The oldest in the company gets the window! For promotions is another story. • Destructive criticism from the president. Employees that really care about the company feel discouraged by his remarks. President does not care much about people. Never approaches employees. Just waves and says Hola, hola! • With very few exceptions every year everyone knows who will be “selected individuals” for the next trip: The favorites • Who you know, instead of what you know, will move you up. If a couple of influential VP's and the president like you, then you’re all set. • Low morale. No employee recognition program in place. Recognition is just a “Thank you”. Low morale among employees. Promotions are based on how much you relate to top management. Hard work, talent, and dedication seldom get you ahead in here, unless your friend is.... • Lately the company has put emphasis on bringing new people with new ideas to the company. Why don’t they begin with top management first? Some of them with near 30 years in the company, and most people still wonders why we were still stuck with Excel. • They have been utilizing employees for jobs not related to their specific functions to save money (moving machines from the office to another site for an event). The reward? A thank you email recognizing their good job and a $50 card. $50 divided by 6-7 hours overtime = less than $10/hour. Ridiculous! • No end of year bonus. You have to earn it by competing in Christmas contests. These are fun, but if you don’t participate, not only you get labeled as anti-social, but you'll have no probabilities of earning the extra money.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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