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      Don't waste your time! - Technical Support Representative Ricoh Employee Review

      1.0
      Jun 6, 2019
      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It just looks on paper to say you've worked for such a big company

      Cons

      pay is terrible for the job you're required to do. They don't keep you to go perm because they don't want to increase pay. Very inconsiderate. Very unorganized. No sense of directions in management. Technical support was actually customer service position. No challenge whatsoever. Under staffed now that Ricoh FL has shut down and calls are now transferred to Tucker. I left I couldn't do it with the lack of discipline in that place.

      Explore other reviews about Ricoh

      5.0
      Feb 7, 2026
      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strategic Shift: It’s an exciting time to be here as the company pivots toward IT Services and Digital Workspace solutions. Global Reach: Opportunities to collaborate with teams in Japan, Europe, and across the Americas. Stability: Even during market shifts, the company is financially grounded.

      Cons

      Legacy Mindset: You will occasionally run into "we've always done it this way" from long-tenured employees. Siloed Departments: Communication between the hardware side and the new digital services side could be smoother.

      5.0
      Jul 1, 2026
      Creative services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

      Cons

      I truly can't think of any! The team and atmosphere is great!

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