Great Resume Experience, but not worth the pain - Don't Do It!!! Ricoh Employee Review

1.0
Jan 6, 2012
Recommend
CEO approval
Business Outlook

Pros

It is a good job to build your resume, but it comes with a lot of BS. My main problem is the lack of compensation.

Cons

You are given a low base salary (30K), including travel expense, and are expected to travel all over for low pay. The only way to make money is to build margin into your deals, which is truely only possible if you have a current customer to work with. In order to gain ZBA business, a large margin of the time you have to be negative on your deal to be competetive (typically 4-5 Vendors) . You work your but off to close deals, then deal with Ricoh's problems (delivering broken equipment, two month equipment delivery time, techs that can't network copiers to IT infrastructures) to be compensationed about $200 dollars for every 10k closed. THATS Terrible!!! All the while, you are constantly fighting with Ricoh order processing to process the order (typically 20 - 60 pages depending on the order, which you do). On top of that you deal with managers always trying to close business, when you can't even get your orders delivered for that month. Don't do it, plus they fire anyone not performing very quickly. They actually fired many good people that were doing great at there jobs back in novemeber..... FINAL NOTE: The copier industry has become commidotized. It will be gone in several years, at least on the Small to medium business level. Ricoh's focus will be on IT services they can't deliver and copiers to large enterprises.

Explore other reviews about Ricoh

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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