Pros
There are few PRO's that I can share about this company. They do offer good benefits but they are very expensive. If you want to work many hours per week without the opportunity for overtime, with many hours of your own time trying to keep up with the company demands and without an adequate training and support structure for their customer support network, then this might be the company for you.
Cons
Their training for new Field Service Technicians is a complete joke. They have you log into a website and complete all of your training by viewing power point slides with very little to no hands on training. Somehow, they expect you to be able to perform a job by utilizing this training method which is ludicrous at best. They force a Field Service employee to show up at a customer location at a specified time and they do not pay you until you do. No pay for the travel to the customer no matter how far and no mileage reimbursement to get there or to get home after your workday is completed. Matching 401k by the company is at much less than the 100% amount for the first six percent that is contributed by the employee. According to their policy, one must work for this company for 25 years before being eligible for 100% matching funds on the first six percent contributed. If you leave the company, your benefits end on the day that you leave, not for the rest of the the last month that you leave like most companies. They require their technicians to have A+, Security +, or Network +, certifications and they do pay for the classes but you must do the classes on your own time. Not company time. You must manage your own parts inventories and carry around that inventory in your own vehicle. Plan on buying a panel van to carry around what they want you to have on hand because it won't fit in most cars. In most cases, you will have twenty plus jobs that you are responsible for and they want you to call each customer on that list daily to advise them of your ETA to their location. This is in addition to your normal work load which is excessive. They force you to take a one hour lunch which you obviously are not payed for and which they deduct from your pay whether you take it or not. They expect you to be able to address issues on all of the equipment in your territory whether or not you have been trained on that equipment model. They also say that you are a member of a "team" and should you require assistance, to call another "team" member for assitance which is a joke since the other techs likely have no time to assist you because they have a workload that they cannot keep up with. Also, keep in mind that they track you by statistics and if you come up short, even with an absurd workload and inadequate training, you will never see a raise or a promotion but you can expect to be admonished for your shortcomings. In short, this is the worst company that I have ever worked for and my advice to anyone that is considering employment with this company, protect your health and piece of mind and find another employer that treats you like a human being because this one does not.