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      Great team, terrible company - Group Manager Rakuten Employee Review

      1.0
      Feb 27, 2023
      Group manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you're lucky team culture is great English speaking Free food

      Cons

      Performance is largely based on the referral program (signing people up to phone plans) Bonuses are always cut, never 100% The company is free to move you whenever/ wherever they wish, against you and/or your manager's wishes. HR is completely unprofessional, not really on the company's side or your side. Needs a hard look at by upper management.

      Explore other reviews about Rakuten

      5.0
      Mar 25, 2026
      Senior designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      1.0
      Jul 6, 2026
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food, benefits are good

      Cons

      Pay was so bad. The management was awful.

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