Read the reviews before you venture into this company. - Technical Lead Rakuten Employee Review

1.0
Mar 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice offices, free food, tokyo is great.

Cons

Rakuten is truely infested with staggeringly bad management. Its suffered from all the true talent leaving, whilst the un-educated or interns from 10 years bad are now left to run the ship. Rakuten runs a very good marketing strategy, and likes to sell a very different impression than reality itself. Its hugely successful at that. However, working on the inside, its a very bad place to be if you want to further your career or actually deliver something. Japanese can be very stubborn, and simple things take literally years to be agreed upon, and in the tech industry it will destroy your career. This isn't a place for foreigners to thrive, so be warned. Also, i would add, that the office itself is WAY too over-crowded - which is really to do with the massive amounts of hiring they do to keep the backward paper/manual/excel processes alive. The CEO is very active in talking to employees every week at 8am in the mandatory meeting ( which impacts negatively on your reviews should you not attend ) - Hes often a key-note speaker on events and topics which really he knows very little about. Its quite amusing in that respect. Its a lot of hype and its a matter of time before the whole machine is exposed. Unless you are just after a visa for residence in japan, I would stay well clear. Don't say you weren't warned its NOT a tech-company.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The company offers great benefits and perks, and the overall work culture can be fun and social. When I first joined, it felt like a positive place to work and a good environment to learn. It’s a solid company to start your career, especially if you’re early on and want exposure to the role.

Cons

While the experience started off strong, there was very little room for growth long term. Opportunities were not distributed equally across the team, and favoritism was noticeable at times. The same individuals were consistently praised for simply doing their jobs, while others’ contributions were rarely acknowledged. The team culture could feel very cliquey, and if you weren’t part of the “favorites,” it was difficult to be recognized or considered for new opportunities. Although leadership often spoke about internal growth and mobility, in reality those opportunities felt extremely limited. Once you’re placed on a team, it’s very hard to move into something new or grow beyond that role. This is a good place to start your career and gain experience, but not a place I would recommend staying long term. If you’re looking for growth, development, and mobility within the company, you may find yourself feeling stuck.

3
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