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Penguin Random House

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Customer Service - Customer Service Representative Penguin Random House Employee Review

3.0
May 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Large company so good overall benefits and if ambitious can move up or to shift to different departments/offices. Some very good and nice people to work with. Friendly office and most people were nice and helpful.

Cons

Because it's a large company, if your "too low in the food chain" you are the last to know what is going on with the company. Because it's a large company, it can lead to large layoffs, especially when Penguin and Random House first merged. Lots of people were lost their jobs. Pay was very low even after working there for a few years with raises.

Explore other reviews about Penguin Random House

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great writing, Top tier production

Cons

The male director never asked me once how I was doing or offer any advice to calm my nerves (on my first production ever with them) which lead to a burdensome recording process.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice office to work from

Cons

No clear steps for advancement

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