Not as advertised - Dual Fuel Smart Meter Engineer Octopus Energy Employee Review

2.0
Feb 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun Pink octopus logo makes people smile they try for there customers not sure if they try for there employees

Cons

Work load for what they expect on every job is now stupid it's so down hearting not enough time given on jobs . Eg. Ecom7. Hot works on gas less less time interacting with customer expected to do work activities before after shift collect stock phone customer eat as no time in day charge when recruited you will have time to do this for the customer that for the customer you only get 3 jobs so we expect the works the whole customer experience new cable isolator blocks the lot and time to charge ev. Sounds fair. wack 6 7 jobs no time for customer could get paid more else where for that experience.

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Octopus Energy Response
1y
Thanks for taking the time to share your feedback about your experience with us. Your insights really help us to continuously improve our working environment. I'm sorry to hear that your experience has not met your expectations. We are actively reviewing job requirements, workload distribution, and van charging solutions to ensure our team members feel supported. We strive to be both a customer-focused company and a great place to work. We have an unwavering commitment to help the UK reach net zero, and a huge part of this journey is electrifying our fleet. However, we understand that transitioning to EVs can present challenges, and we are open to any ideas that could help make this shift as seamless as possible for our team. If you’d be open to a conversation, I would really appreciate the opportunity to discuss your concerns in more detail and explore potential improvements. Please feel free to email me directly at max.carter@octopusenergy.services so we can chat. Max Carter, Head of Installations

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5.0
Dec 7, 2025
Recommend
CEO approval
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Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
Dec 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

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