Octopus Energy

2.0

Feb 16, 2026

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, customers are sometimes decent, good equipment offered to do role. That’s it.

Cons

I managed 6 months here, which is a joke. I wrote a very detailed review about the company in August, which was ignored as expected by staff at Octopus. TL was useless, and picked favourites to make their role easier during the day. You’re on the phone 8 hours a day nonstop with very minimal support and info. You’re expected to know about billing, tariffs, account management, payments, electric vehicles and their chargers/tariffs, all of the smart meter problems, trad meter problems, comms hubs, installments, tenants, bereavement and more. In one. single. role. There’s zero departments and customers are often informed wrongly, or weeks later. It’s sad, stressful and honestly not worth the wage or stress. There is also no HR, so have fun telling your problems to an untrained TL who literally doesn’t care. Hesitant support when it comes to disabilities/chronic illness/neurodivergence and you have to fight them to get them to take it/you seriously. AI is often used for answers and to write email responses, yet they want to make an impact on the environment? Hypocrites.

Octopus Energy Response

4mo

Hi there, Thank you for your review, and sorry you didn't get a reply back in August. It's clear from your review that you didn't have a great time at Octopus and I'm truly sorry for that. We don't hide from the fact that this is a difficult role and yes, there is certainly a lot to learn about the energy industry! It's true energy supply is becoming more complex, however the technology and the support we have in place for people is market leading to help our teams navigate this complexity. The energy specialist role is a brilliant place to get a broad range of knowledge in energy supply, for people to then specialise in areas further down the line. It's true, we also don't have 'departments'. This is by design and is a model that is being replicated across the utility industry due to it's success. It's supported Octopus in becoming the biggest supplier in the UK, to win 9 Which awards and to be awarded the 'best place to work' 2025. The model gives people the freedom to make decisions to best support customers, and helps people feel responsibility over the service they provide. Do people get it wrong or give the wrong advice sometimes? Of course they do. We're far from perfect. But we do our absolute best to fix things for customers when they do go wrong. Another point you make around no HR. This is also true and we're open about this. But don't get this confused with Octopus not being a supportive, great place to work. All our managers are trained in 'HR' processes, and we have endless support systems in place for people who need it. I disagree that support is hesitant for people who need more support at work. This is without question the most supportive place I've ever worked, with support available at your fingertips if you need it through Spectrum life and other forums. Once again, I'm sorry your time at Octopus wasn't a positive one. It sounds like we got it wrong at times here and that's something I'll reflect on and take back to the leadership team. I wish all the best for the future. Sam Winter Head of Operations

Not worth the stress - Energy Specialist Octopus Energy Employee Review

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