⭐️⭐️⭐️⭐️⭐️ Amazing experience – best workplace I’ve had - Customer Service Representative Octopus Energy Employee Review

5.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve recently finished my training at Octopus Energy and I honestly can’t recommend it enough. The work culture is incredible – supportive, positive, and genuinely people-focused. It’s easily the best work environment I’ve ever been part of. The leadership after training has been amazing and really supportive, making the transition into the role smooth and confidence-boosting. A huge shout-out to Jasmin at the Coventry office – her leadership is outstanding. She’s supportive, motivating, and always willing to help, which makes a huge difference day to day. Octopus Energy truly cares about its people, and it shows in everything they do. I’m really grateful to be part of such an amazing company.

Cons

Training can feel intense at the start due to the amount of information, but throughout the process we were constantly encouraged to ask questions. Everyone had the opportunity to participate, whether in group sessions or one-to-one support, which made the learning experience much easier and more manageable.

Explore other reviews about Octopus Energy

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
Dec 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

7
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