“Paid Less, Ignored, and Completely Disrespected” - Customer Service Specialist Octopus Energy Employee Review

My time at this company has incredibly frustrating and disappointing. As an existing member of staff, I found out I was being paid less than colleagues in similar roles, and when I raised it, senior management flat-out refused to fix it. Even after going through the formal escalation process, nothing changed. The message I got was loud and clear: my concerns didn’t matter. As an Iranian ethnic minority, the way this situation was handled made me feel completely unsupported, ignored, and disrespected. The pay gap over the past year cost me a significant amount of money, and watching the company brush it off was infuriating. Based on what I personally went through, I absolutely cannot recommend this company—especially to anyone from a minority background who expects fairness or even basic respect. I have been treated badly, and I would urge others to look elsewhere before risking the same experience.