Think Twice Before Accepting a Job Here - Senior Customer Care Advocate MetLife Employee Review

1.0
Feb 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Some coworkers were supportive and helpful despite the company's poor handling of pay and employee concerns.

Cons

I would strongly advise anyone considering this company to think twice. Long story short, pay grades changed, and despite still performing the work for the higher pay grade, I was never moved to the correct level. When I raised the issue, I was met with constant runarounds and conflicting explanations. When I escalated the matter to Employee Relations, they relied on information from a supervisor who wasn’t even with the company at the time and essentially dismissed my concerns. They also refused to provide any written correspondence, insisting on only discussing the issue over the phone—seemingly to avoid accountability. For two years, I was underpaid, and despite multiple attempts to resolve it, the issue remains unresolved. If fair compensation and transparency matter to you, I’d recommend looking elsewhere.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and flex time.

Cons

Unrealistic workloads, constantly changing process for promotions, limited cross departmental communication or accountability, career stagnation in some departments, employees rated on bell curves for annual reviews.

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