5 Years, and you throw me away like garbage! - Customer Care Advocate MetLife Employee Review

2.0
Jan 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits and the work from home were the best parts of working for MetLife.

Cons

MetLife does not care about their employees. I gave them 5 good, hard working years of my life, only to be terminated because of not meeting one metric out of 7 metrics for 11 months. Guess MetLife thinks it all comes down the numbers and not the people themselves. Good luck finding someone as qualified and trained as I was, because you'll spend another 5 years teaching someone else everything I knew!

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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