Needs better communication and organisational skills - Helpline Consultant Marsh Employee Review

1.0
Jul 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Training with learning specialist Office setting is clean and safe

Cons

Lack of communication and organisational skills: It is tedious when you get last minute schedules and meetings without notice. (It would have been a 24 hour time frame but no unfortunately). I experienced these positive communications and majority of the companies I have worked with always tell their situation early. A constant excuse I hear all the time: legislation. So you expect me to always running around guessing the time whilst professionally handling customers? Poor management: I have been told by my manager to fix my personality of perfectionism. Didn’t know how to respond to that statement. Scratching my head thinking: You are dealing with customers finances. Poor behaviour from management. Privacy policy: I hate when managers ask you to turn your camera on. Especially when the managers decided to record you without permission, assuming that everyone is fine with recording. It is not ok. It feels like I have been forced to do it.

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5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people and culture. Opportunity for growth is great.

Cons

Understaffed for support. Offshoring support isn’t great.

5.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive and collaborative marketing leadership team. Leadership welcomed new ideas and outside perspectives. Clear direction from leadership, modern NYC office, and strong investment in marketing operations, technology, and innovation. I had the opportunity to meet with John Doyle several times. He always came across as decisive, approachable, and genuinely passionate about the business and its people. That tone carried through much of the leadership culture. I also enjoyed working for John Jones. He was a strong leader who set clear objectives, communicated priorities well, and created realistic expectations for the team. That clarity helped the organization stay focused while still encouraging innovation and new ideas.

Cons

Like many large enterprise organizations, decision-making could move slowly at times due to the matrixed structure and number of stakeholders involved across business units.

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Marsh Response
2d
Thank you for sharing your experience at Marsh. We agree that our colleagues make us who we are, and we are committed to providing an environment where people be their best and thrive.
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