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Liberty Mutual Insurance

Engaged Employer

Sad state of affairs - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
May 10, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid pretty well. That'd be all. Otherwise, there's really no reason to work at this place. I've got a mortgage. But you'd better believe i have resumes out there.

Cons

Everything else. It's a wonder i'm still here. The state of management, cut-throat as ever. They pick their favorites and look to use them as pawns/and or snitches. And they will sell you down the river to save face in a claims review!(happened to me a month or so ago). They take credit when its not theirs, and blame the staff for it all. Compliments are never conveyed but negativity is. A sad state of affairs. I've seen managers laugh at employee e-mails/and or resumes. What kind of place is this? Doing your work doesn't make you a top performer...i wonder what kind of performance makes you a top performer? Not in your employment! Diversity in the office is non-existent- I feel embarrassed. Promotions probably happen via the happy hour or "closed door meetings", i think, because I dont know why these people are getting promoted. The favored children do no work, and get away with plenty. Sad state of affairs. Doubly so. No confirmation on any of this, but just my thoughts. And then they wonder why people leave? Everytime the office rumor mill starts up about someone leaving, I get excited, and make a note to send more resumes out when I get home.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-ADP internship is a preview of the full-time ADP -Supportive teams + tons of resources and events -Opportunity to shadow different dept outside of your assignment

Cons

-No cons I can think of

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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