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Liberty Mutual Insurance

Engaged Employer

Florida Based Workers Beware - Customer Service Representative (CSR) Liberty Mutual Insurance Employee Review

2.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The company is well known. If you have a good and caring supervisor that knows what’s going on you might have a good run.

Cons

Liberty does the bare minimum to look as though they are a good place to work, it’s not! Liberty doesn’t pay employees that are in the path of hurricanes time off to prepare or evacuate. This is one of the only companies in Florida that does this. (The only other I know is progressive) What’s more annoying is while not giving any pay if you feel your not safe and have to take off they send a email that “yours and your families safety is their top priority.” Yeah right! Because now you have to decided, do I want to gamble with my life and stay so I can work or leave and possibly not be able to pay my rent at the end of the month. Not a very human company. LM makes billions in profit every year, to not pay your employees (that don’t even get sick pay) for the couple of days that there’s a major hurricane is despicable. LM also boasts tuition reimbursement as a benefit. Good luck using it! I’ve had several reviews always meeting metrics and still they want more before I can qualify for tuition reimbursement. It’s completely up to your manager so if they don’t like you, don’t even bother.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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