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Liberty Mutual Insurance

Engaged Employer

I had high hopes when joining the firm but was seriously disappointed - Financial Analyst Liberty Mutual Insurance Employee Review

1.0
Jan 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Relationships at peer level was great Good opportunity to learn about insurance Pay was good at the beginning but got worse with time - not enough to live in Boston Training & incentives - CPCU and other insurance designations

Cons

Lack of racial and educational diversity in middle and senior management - majority of the main players have worked in the same company for a long time and do not allow ideas not consistent with their beliefs. Promotion for MBAs is difficult if you do not come out of the corporate development program or corporate strategy group - lack of promotion means your salary grows at below the inflation rate. Managers are very young and immature incapable of making decisions without checking with their bosses. The criteria for promotion is not people skills but technical ability and preference of the supervisor.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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