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Liberty Mutual Insurance

Engaged Employer

0 work life balance - Claims Specialist II Liberty Mutual Insurance Employee Review

2.0
Apr 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Great place to get your insurance career started/ good company to have on your resume . Lots of PTO (which you will need to stay remotely sane at this job)

Cons

Work life balance, inadequate training. There is a lot of PTO but you are almost punished when you take it because you come back to hundreds of angry emails and tasks backed up that only you can complete along with getting 3+ new claims a day. Being an adjuster is important work as you can assist those who are injured and sometimes losing time from work and you can really make an impact on people’s lives during a difficult time. But good adjusters don’t last at this job because you cannot be a good adjuster- investigate claims with all resources, coordinate medical care, and meaningfully support and assist those in need of help when you sit at caseloads of up to 180 claims. On a good / average day you will have 130 claims. Complaints about high caseloads are met with the sporadic hiring of often inexperienced people- many of whom quit shortly after training due to little support and being thrown into extremely complex claims before they are ready. This place is a mess- very few experienced people last and sadly often those who do- stay at the expensive of their personal lives and mental health

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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